THESE PRODUCT-SPECIFIC TERMS AND CONDITIONS NEED TO BE READ IN CONJUNCTION WITH THE GENERAL TERMS AND CONDITIONS. WHERE ANY DISCREPANCY OCCURS, THE PROVISIONS OF THESE PRODUCT-SPECIFIC TERMS AND CONDITIONS SHALL APPLY.
Unless a contrary intention clearly appears, the following terms shall have the following meanings – 1.1 “ADSL Line” means an Asymmetric Digital Subscriber Line
1.2. “Contention Ratio” means the total capacity sold to subscribers versus the total capacity the Internet Service Provider has made available to Subscribers.
1.3. “GB” means gigabyte.
1.4. “Kbps” means kilobits per second.
1.5. “Local only data” means the type of data (or bandwidth) that only allows you access to South African locally hosted websites and content.
1.6. “Mbps” means megabits per second.
1.7. “MB” means megabyte.
1.8. “Migration” means moving to a package of the same technology of a higher or lower subscription value.
1.9. “Off-peak” refers to any other time not defined as Peak.
1.10. “Peak” means 06h00 – 17h59 on weekdays.
1.11. “Shaped” means certain services are prioritised over others.
1.12. “throttling” means selectively reducing the speed of certain services in or to comply with the Fair Access Policy once a limit has been reached.
1.13. “Unshaped Internet Access” means that the traffic is not prioritised and channeled in a specific order.
1.14. “Usage” is the amount of data sent and received.
SPECIFIC PROVISIONS PERTAINING TO ADSL SERVICES
2.1. Unused data does not carry over unless specified per product.
2.2. Any data carried over expires on contract cancellation.
2.3. All line speeds are dependent on Internet Connections network utilisation and are “best effort” services
2.4. Upload and download speeds cannot be guaranteed.
2.5. Should a subscriber cancel their monthly contract service, the monthly subscription and usage fee will be calculated on a pro-rata basis in the month of cancellation.
2.6. The supplier is not responsible for the analogue portion of the ADSL line. It is the subscriber’s responsibility to settle any amounts owing directly with Telkom.
UNCAPPED HOME ADSL
3.1. The Uncapped packages will only allow two (2) concurrent logins to the internet for Home Uncapped packages.
3.2. Subscriber service speed will be divided by two (2) upon concurrent logins being established.
3.3. Fair Usage Policy will be applied to all authenticated uncapped accounts
4.1. Up to four (4) concurrent connections allowed.
4.2. Data is hard capped at 25GB.
4.3. Unused capped data does not roll over
4.4. The supplier reserves the right to shape usage.
4.5. Top ups are permitted, and will be valid until the end of the following month.
4.6. Uncapped ADSL Bolt-On may be bolted on to this product.
4.7. When Uncapped ADSL Bolt-On is used in conjunction with this product, concurrency is limited to one (1) concurrent connection.
BUSINESS UNCAPPED ADSL
5.1. Business Uncapped is provisioned on a 3rd Party network.
5.2. Business Uncapped accounts are ADSL line speed specific.
5.3. Business Uncapped services are specifically designed to support business protocols only.
6.1. Two (2) concurrent connections allowed per Data account login.
6.2. Subscribers can purchase top up data bundles.
6.3. The supplier reserves the right to shape usage.
6.4. The subscriber account will accumulate unused data for the duration of the subscription to a maximum of six (6) times the subscribed monthly data allocation.
6.5. Upon termination of the subscription any unused data will be forfeited.
6.6. Data subscribers will be granted free daily data between midnight (00:00) and six a.m (06:00).
6.7. Free data usage will not be deducted from the subscribed data bundle or from accumulated data.
LOCAL ONLY ADSL
7.1. One concurrent connection allowed.
7.2. Only services located in South Africa are accessible on this service.
8.1. One (1) concurrent connection is allowed.
8.2. Data Business is an unshaped service.
8.3. The uncapped service will only allow one concurrent login.
8.4. The subscriber account will accumulate unused data for the duration of the subscription to a maximum of six (6) times the subscribed monthly data allocation.
UNCAPPED ADSL BOLT-ON
9.1. One (1) concurrent connection is allowed.
9.2. Uncapped ADSL Bolt-on can only be used in conjunction with Data Lite.
9.3. The uncapped service will only be valid during off-peak times.
9.4. The standard uncapped Fair Usage Policy applies that allows for a maximum line speed of 10 Mbps.
Fair usage policy
The Fair Usage Policy applies to uncapped subscribers using ADSL services from 2Mbps to 10mbps. Actual line speeds could vary on the Telkom ADSL network due to certain limitations attributed to ADSL.
Subscriber line speed will be reduced as per the table below in a three-tiered manner, based client heavy usage and abuse on total data used during 2 calendar months. Once a subscriber has reached the FUP thresholds, as detailed below, the available line speed will be reduced accordingly.
The service will then continue to be provided at the final FUP rate limit until the end of the month, and will reset on the 1st day of the new month. The 1Mbps uncapped service is FUP-exempt, meaning the line speed on Internet Connections network will not be reduced during the month.
At 150GB consumed (30% of soft cap) – drop speed to 5Mbps
At 300GB consumed (60% of soft cap) – drop speed to 2Mbps
At 500GB consumed (100% of soft cap) – drop speed to 1Mbps until end of month
At 120GB consumed (30% of soft cap) – drop speed to 4Mbps
At 240GB consumed (60% of soft cap) – drop speed to 2Mbps
At 400GB consumed (100% of soft cap) – drop speed to 1Mbps until end of month
At 60GB consumed (30% of soft cap) – drop speed to 2Mbps
At 120GB consumed (60% of soft cap) – drop speed to 1Mbps
At 200GB consumed (100% of soft cap) – remain at 1Mbps until end of month
At 30GB consumed (30% of soft cap) – drop speed to 1Mbps
At 60GB consumed (60% of soft cap) – remain at 1Mbps
At 120GB consumed (100% of soft cap) – remain at 1Mbps until end of month
1Mbps uncapped: EXCLUDED FROM FAIR USE POLICY